When will I receive my order?
Most orders are processed in 1–3 business days and delivered within 5–10 business days. Large freight items like riding mowers and playsets can take a few extra days.
Where is my order?
Use our Order Status page with your order number and billing email, or check the tracking link in your shipping email.
Do you offer free shipping?
Yes — shipping is free on every order delivered within the contiguous United States.
Do you ship internationally?
Not at this time. We currently ship to addresses in the contiguous U.S. only (no Alaska, Hawaii or P.O. boxes).
How are large items like mowers and playsets delivered?
Larger items ship by freight carrier. The carrier will usually contact you to schedule a delivery window. Please inspect the shipment on arrival.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal.
Is my payment information secure?
Yes. Checkout is SSL-encrypted and payments are handled by secure payment processors — we never store full card numbers.
Can I cancel or change my order?
Contact us as soon as possible. If your order hasn’t shipped yet, we can usually update or cancel it.
I entered the wrong shipping address. Can I change it?
Email or call us right away with your order number and the correct address. We’ll update it if the order hasn’t left the warehouse.
Are your products new and genuine?
Every product is brand new, sourced from authorized U.S. distributors and covered by the manufacturer’s warranty.
Do swing sets and playhouses require assembly?
Yes, most arrive in boxes and need adult assembly. Detailed manufacturer instructions are included.
What is your return policy?
You can return eligible items within 90 days of delivery with no restocking fees. See our Refund and Returns Policy.
How long does a refund take?
Once we receive and inspect your return, refunds are issued to your original payment method within 5–10 business days.
What if my item arrives damaged?
Contact us within 7 days of delivery with photos and we’ll send a replacement or issue a refund at no cost to you.
How do warranty claims work?
Send us your order number, a description and photos. We’ll help you file the claim with the manufacturer or get replacement parts.
How can I contact Zonacus?
Call +1 515-301-4285, email contact@zonacus.com or use our contact form. We’re available Mon–Fri 9 AM–8 PM and Sat 10 AM–5 PM (Central).